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Should you have any question, please contact us at enquiry@marathonmy.com
 
1.     Shipping Policy

Ships Time
Orders received will be processed and delivered to your door step within 3 to 5 working days via Poslaju Or Relevant Courier Services.
For VIRTUAL EVENTS (or product related to Virtual event) please refer the product delivery date at "Event Details" at our WebSite.

Shipping Coverage
Orders are shipped within Malaysia only. We do not ship to P.O. Box address. If the particular Event or Product stated will be delivered out of Malaysia, then it will be shipped.


Shipping Cost
We are charging RM15 flat rate per order for delivery within Peninsular Malaysia and RM20 flat rate per order for delivery to East Malaysia. It may differ depending on type of events. (Please keep track on current rates with admin if needed)

2.    Refund Policy

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.

There will be NO REFUND for VIRTUAL EVENTS. A Refund also needs a proper documentation or a proper quality picture to verify the process further.

ALL OF OUR  EVENT(S) FOLLOW(S), NO COMPLETION NO REWARDS POLICY.


3.    Return Policy

We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to admin@marathonmy.com. Once we have confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we will deliver you the replacement product(s) within 10 to 15 working days.

To dispute parcel or item missing/never included in parcel/broken/torn, customers are advised to make a safety recording BEFORE opening the parcel. Customer needs to record front & back parcel and while opening the parcel until taking out the items from parcel entirely. IF WE DON'T HAVE THIS, WE CAN'T PROCEED TO REFUND OR RETURN ITEM. Or any applicable.

To return your products, please call us at 03-31222243


4.    Privacy Policy


We are committed to protect your privacy. We does not sell, share or trade customers personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

Uses of Information

You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

    To deliver products that you purchase from our website.

  •     To inform and update you on the delivery of the product and for customer support purposes;
  •     To provide you with relevant product information;
  •     To process your orders and to provide you with the services and information offered through our website and which you may request;
  •     To allow us to administer your registered account with us;
  •     To conform to legal requirements or comply with legal process;
  •     To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by ...

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